Discover Top Mystery-Shopper Gigs for Freelance Work

Ready to solve the mystery of finding the best gig as a freelance mystery shopper? Look no further! Our list of top mystery-shopper gigs will have you uncovering hidden gems in no time. From short-term projects to long-term contracts, we've got the perfect opportunity for you to use your skills and expertise to make a difference.

So don't delay, start your search today and join the ranks of professional mystery shoppers!

Mystery-Shopper

Work description: Mystery shoppers, also called secret shoppers or undercover customers, evaluate businesses' products and services. Mystery shoppers pose as regular customers to gather unbiased data about their experience. As a mystery shopper, you must use predetermined metrics to assess the business, which are often provided by the company to measure customer service standards. This information is used to identify areas for improvement and ensure products and services meet customer needs and expectations.

Payment: Project Based or paid Per Task completion

Work: Full-time/ Part-time/ Seasonal

Type: Freelance field gig work

Task to Execute

Mystery shoppers pretend as customers at businesses such as car dealerships, movie theaters, restaurants, retail shops, banks, or hotels to keep track of various factors influencing the quality of service they receive.
  • Pose as a regular customer and visit a business to evaluate the quality of the products or services.
  • Keep a record of various factors that influence the quality of the service received, such as the cleanliness of the establishment, the politeness and helpfulness of the staff, the accuracy of the order, the speed of service, and the overall atmosphere of the business.
  • Take photos of products and displays as part of the evaluation.
  • Complete a detailed report of the mystery shopping experience, including any observations, recommendations, and areas for improvement.
  • Provide feedback to the business based on the mystery shopping experience.
  • Participate in debriefing sessions or telephone interviews to discuss the results of the mystery shopping evaluation.
  • Adhere to strict confidentiality and professionalism guidelines while conducting mystery shopping evaluations.

Type of Companies

Mystery shoppers can work with a wide variety of companies, including:
  • Retail stores: Mystery shoppers can go to retail stores to find out how good the customer service is, how clean the store is, and how the shopping experience is as a whole.
  • Restaurants: Mystery shoppers can visit restaurants to evaluate the quality of the food, service, and overall dining experience.
  • Hotels: Mystery shoppers can visit hotels to evaluate the quality of accommodations, service, and the overall guest experience.
  • Car dealerships: mystery shoppers can visit car dealerships to evaluate the quality of customer service, salesmanship, and the overall shopping experience.
  • Movie theaters: Mystery shoppers can visit movie theaters to evaluate the quality of customer service, cleanliness, and the overall movie-going experience.
  • Banks: Mystery shoppers can go to banks to find out how good the customer service is, how clean they are, and how the whole experience is.
  • Entertainment venues: Mystery shoppers can go to entertainment venues like amusement parks or concert halls to find out how good the customer service is, how clean the place is, and how fun the whole experience is.